The following three options for delivery or collection are available:

- Delivery at the address you have specified (Nationwide, Delivery Zones A&B). See Delivery Zones.

- Collection from one of the Courier Customer Service Points.

- Collection from one of the EvZeen.com Associated Pharmacies

- For orders above €39 (provided they are up to 15kg): FREE OF CHARGE for both delivery service at the address you have specified and collection from a selected point.

- For orders below €39 or above 15kg: collection charge from the Courier Customer Service Points or from the EvZeen.com Associated Pharmacies, is €2.00.

- There is an additional charge of €1.00 for delivery at the defined address (i.e. total €3) and €0.25 for every additional kilo in case the order is above 15kg.

Notes:

1. The collection option that refers to the Associated Pharmacies is available only if you pay online for your order (including the relevant collection charge, if applicable).

2. The below price list applies only if at the specific time there is no special offer by EvZeen.com that is referring to free delivery of orders of any value.

You may collect your orders from:

- One of the over a 100 Courier Customer Service Points nationwide, by our local logistics associate GAP AKIS EXPRESS LTD (www.gapakisexpress.com), or

- One of the EvZeen.com Associated Pharmacies, nationwide. This collection option is available only if you pay online for your order (including the relevant collection charge, if applicable). 

All the above collection points will be detailed for selection within the Checkout process. Once your order is available for collection, you will be notified by a “Ready to Collect” text (sms) on your mobile phone.

Once your order is available for delivery, a courier representative will call you (at the contact phone number you have registered), so a delivery day and time is arranged (during working days & hours the particular service is provided).

Your order will be available for collection within 1 - 3 working days from the moment the order has been submitted,unless otherwise timely notified by our Customer Service Team. Once the order is ready for collection, you will receive a “Ready to Collect” Text Notification (sms), on your mobile phone. Upon arrival at the collection point you have selected, please exhibit your Dispatch Email or Text Notification. If your order has not already been paid for online, it is required that you pay in cash at the collection point (including the relevant collection charge, if applicable).

If your order is held at the selected collection point for 14 days without being collected, it will be returned back to us.

In case you cannot collect your order yourself, you will be responsible for the person who is collecting the parcel on your behalf and presents the relevant Dispatch Email or Text Notification.

- DELIVERY: Monday - Friday: 08:30 - 12:30 & 15:30 - 17:30.

- COLLECTION FROM COURIER CUSTOMER SERVICE POINTS: 08:00 - 18:00 on weekdays and on Saturdays 08:00 - 13:00 where applicable (please review relevant Table listing all Courier Service Points so you can see which are open on Saturdays). 

- COLLECTION FROM EVZEEN.COM ASSOCIATED PHARMACIES:  Monday, Tuesday, Thursday, Friday 08:00 - 13:30 & 15:00 18:00 (during Summer Season: 08:00 - 13:30 & 16:00 - 19:00), Wednesdays and Saturdays: 08:00 -13:30.

Your order may be dispatched in more than one parcels and arrive on different days and at different times. You can track each parcel separately through our online Tracking System, using the link on your dispatch email or by logging in to your account.

Orders will be delivered by our logistics associate GAP AKIS EXPRESS LTD (www.gapakisexpress.com).

From the moment an order is placed, the average delivery time is 1-3 working days, depending on the method and location of delivery. If for any reason this specified delivery time will be exceeded, our Customer Service Team will contact you accordingly. You may track your order at any given moment through our online Tracking System.

In case you have not received all of your order, before you contact us, please check the following:

- The Order Confirmation e-mail to see if all products were ordered.

- The Dispatch email to confirm that all the products have been dispatched. It is possible that some of the products of your order for various reasons may not have been available. In order not to delay the rest of your order we may dispatch initially only the available products and cancel the order for the out of stock products. We will be updating you via email accordingly. The documentation regarding your order will state the products included in the dispatch and you will be charged only for the products dispatched. In case a promotional Points Reward Scheme is running, you will be earning all points as per the original order, including those related to the products not dispatched.

- Your order may be dispatched in more than one parcels and arrive on different days and at different times.

If you have checked all of the above points and an ordered item is missing, please contact our Customer Service Team.